Refund and Returns
You have 30 days from the date of purchase to request a return and refund. If 30 days have passed since your purchase, we are unable to offer you a full refund. However, we may offer you a partial refund dependent on the individual circumstances. Due to the nature of the store, we are unable to offer exchanges.
To be eligible for a refund, your item must be undamaged and in the same condition that you received it. We will take every precaution to make sure no item is damaged during transit, however, in the event in which an item is damaged in postage, Kilroy was Frank does not accept responsibility. Refunds under these circumstances will be considered on an individual basis and are not guaranteed. If an item is damaged during its return, you will be unable to offer you a refund. Any Certificates of Authenticity accompanying an item will need to be returned in order to issue any refund.
Please do not send any items back before requesting a return. To begin a return, we will require a receipt or proof of purchase.
Non-returnable items include:
- Gift cards
- Downloadable software products
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original method of payment within 15 days.
Late or missing refunds
If you haven’t received your refund, please consider these initial steps. First check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, contact us at returns@kilroywasfrank.co.uk.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipping returns
To return your item, please post it to: 36 King Street, Canterbury, Kent, CT1 2AJ.
You will be responsible for the shipping costs of returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund. Please consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at returns@kilroywasfrank.co.uk for questions related to refunds and returns.